I am having the same problem. I was using AutoText in version 8.10 and it was working perfectly for years. Today I turned on my computer and all 20-30 of my saved AutoText's were gone!
Frantic to find answers, I found this thread. I updated to version 10, opened the pane and hit refresh. My AutoText's are still not showing up. Is there a Program file I can find my AutoText's in?
Also, since upgrading, AutoText is completely non-functional. I cannot add anything the to AutoText pane.
Is this a wide spread issue, or just us two?
I currently have Outlook 365 version 1901 (Build 11231.20130)
Please let me know if there is any other helpful information I can provide to help find my AutoText's and restore it's functionality in version 10.